1) Always put all your burden, worries, and your job to do list as Hospitality before God. Because He knows His kids, and after all we are all human and He is our Creator. You seriously CANT do this Hospitality job only depending on your human power. You got to have a backup from the Highest power of them all. He will fix your mind right, make you confident, and give you strength and wisdom.
2) Your artist happiness, good mood, health, safety, comfort, always comes first. This applies to fans, crowd control, health, etc. If something happen to them, you have to drop everything and put your attention to them first. Even if you don’t have time to eat or sleep, always put them first.
3) Always be prepared for everything.
4) “Make the problem simple. If the problem / situation is difficult, then make it simple. If the problem / situation is actually simple then make it gone.” – David Ananda
5) ‘Always expect the Unexpected.’ – this almost the same for the point no. 2, but this is will always need to be at the back of your mind so you will always be prepared outside of your current job desk / task.
6) Never rely on others. If you can do it your self, then just do it. This mostly applies to the hotel / venue banquet crew at the event or a day before the event because once you rely on others, they’ll suck ur time for setups and you’ll end up missing loads of time to do your first and upmost priority.
7) Always be resourceful. Use what you already have. Use your creative thinking. Think out of the box. Again, don’t rely on others. This applies to basically everything when you do your hospitality job.
8) Pay attention to what are the things outside / underneath your artist riders. Make riders breakdown and checklist if they’re a lot. Common favorite international food knowledge like Snickers bars, M&Ms, diet coke, etc is a must so you’ll always make your artist, the band, and their crew happy.
9) Always have Tolak Angin and meds with you. So if things happen, you know what to do. It’s also good if you are trained as First Aid Officers. You never know what might happen.
10) Sometimes – A LOT OF TIMES, you will be relying as the ‘Middle Man’ where you are the connection between your artist and your promotor / EO – make sure you do the job right at your job scope and priorities so you won’t get the blame from others. It’s not often that you would probably ended up calling their cues for the show to start while making tea / coffee for your artist. — see, if you don’t delegate within your team, I’m pretty sure you’ll burnt. The show won’t start until you say your artist is ready. They’ll normally have Show Director, Your Boss, And Your Self who make the call either or not the show is about to start.
11) Make the paperwork. Be prepared. Make the breakdown. This would help you organizing and visioned everything ahead of you. Always consult your boss and the artist tour manager as to what they want – and suggest things if it’s too much or not available at your country.
12) Be organized. Set your priority. There’s always one thing to another coming right up at ya, but if you set your priority right and you know what to do in terms of your job desk, then you will not ended up freaking out or panicking.
13) Always put on a smile. Be firm to what you ask. Add manners, by saying Please, Sorry, and Thank you – Do not yell as it won’t solve the problem.
14) Fix things and face things with a cool mind. Keep calm. It’s important to not panic. Every problem has their own solution. Remember this.
15) Budget your riders. So your boss won’t yell at you. Trust me, I learned this the hard way.
16) Always be kind. Especially with your sponsors (this people are the ones who give you money) AND of course the first and foremost is your artist.
17) “Treat People With Kindness” – Harry Styles. You will never know if that fangirl or a groupie is actually your sponsors and the person who will helped you one day.
18) Delegate and liaise . Trust your team and use their skills/expertise up to par. Delegate your job desk. So they know what to do.
19) Always be efficient. SET YOUR PRIORITY. And be resourceful. This applies to your dressing room set ups.